詢盤的回覆有幾點原則，簡單概括如下：
1、回覆及時（給買家傳送詢盤的24小時內是黃金時間）
2、內容專業（清晰、簡潔、完整）
3、格式規範（別忽略問候語，結束語等細節）
模板可以參考下哦！建議收藏
常用回覆模板
1、客戶主動詢價，我方報價
1）一般回覆
Dear Mr./Ms XX
Thanks for your inquiry about XX products!
Now we here kindly quote you our best XX price as following:
Products name:
Specification, weight and size:
Packing:
Payment:
Delivery time:
Shipment fee:
Ouantity:
Validity:
Others:
Pls review the above price and let us know your confirmation in an early date.
Looking forward to hearing from you soon
2） 產品的庫存不多
Dear X,
Thank you for your inquiry.
Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color
left. Since they are very popular, the product has a high risk of selling out soon. Please place your
order as soon as possible. Thank you!
Best regards, (name)
3） 客戶所要產品斷貨
Dear X,
We are sorry to inform you that this item is out of stock at the moment. We will contact the factory
to see when they will be available again. Also, we would like to recommend to you some other items
which are of the same style. We hope you like them as well.
You can click on the following link to check them out. http:/h
Please let me know for any further questions. Thanks.
Best Regards,
(Your name)
4）客戶詢盤模糊，向客戶詢問規格
Dear sir,
Thanks for your inquiry of our XX(products).on dec. 10th.and we are in XX filed for many years,so we
are confident we can do it.but the specifications you given is still lack.such as the diameter,
meterial, quantity and so on…..,so pls can you send us the details?the drawing(cad)is ok.
After we confirmed,we are happy to provide you with our good quality and competitive price.
Look forward vour soonest reply,
Thanks and regards
簽名
2、問客戶對報價的意見：
1）第一次詢問：
Dear Mr/Ms XX
Re XX products, We have quoted you FOB/CIF/ price by e-mail dd XXXX, 2023.. Have you received it?
Please check it and let me know your comments about the price.
Looking forward to hearing from you soon.
Dear Mr/Ms XX
Re XX products, we have e-mailed you FOB/CIF/price after Canton Fair on Oct 24, 2022. Hope you have
received it. What’s your opinion? Can you accept it? If you have any problems, please let me know, I
will try to solve it.
Looking forward to hearing from you soon.
2）第二次詢問：
Dear Mr/Ms XX
Re the XX products, I have e-mail the FOB QINGAO price to you dd XX. And asked for your comments on
XX. But still no reply. Have you received it? Please review it and let me know your comments. If any
problems, please don’t hesitate to contact us, We shall be pleased to be of service to vou at all
times.
Thanks in advance for your quick reply!
3）第三次詢問：
Dear Ms/Ms XX
Re XX products, we have quoted you FOB/CIF/ price by e-mail after Canton Fair on Oct 24, 2022.
But for a long time, you haven’t replied us. So we sent two e-mail to you asking for your comments on
Nov 9 and Nov 21, 2022. But still no reply. Now I’d like to know whether you still interested in this
item.
Looking forward to hearing from you soon.
Dear Mr/Ms XX
Re XX products, we have contacted you two times. But still no your confirmation. Now our factory has
been full of production. If you still can’t confirm, I’m afraid we can’t arrange for your order. So
please inform your customer and send us confirmation as soon as possible.
Looking forward to hearing from you soon.
4） 重新報價
1) Dear Mr./Ms.XX
Re XX products, we have quoted you FOB QINGAO price, But for a long time,you haven’t reply us.
So we sent two e-mail to you asking for your comments on Nov 13 and Nov 23, 2022. Now we here kindly
requote you the adjusted price as follows:
USDXX/pc
Hope you can accept this price. If sample required, we will send to you for your approval.
Thanks in advance for your quick reply!
2) Dear Mr./Ms.XX
Re XX products,I have quoted you FOB QINGAO price.. We have checked our factory about the price, Now
we here requote you the new price as follows,
USDXX/pc
Hope you can accept this price. If sample required, we will send to you for your approval.
5） 詢問對新價格的意見
Dear Mr./Ms.XX
Re XX products, in order to build our further business relationship. we have requote you new price on
XX.Have you received it?. If you check other suppliers ,you will find this is ow by tom price, ac te
yat. satisfied this time and accept it.
3、針對報價了不回覆的
1）方式一
Dear X,
Hope you still remember me,i sent you quotation for XX(products)on XX(date), well maybe you are very
busy and i understand.
I review your websit very carefully, and have much interests to make a start for our cooperation,to
provide the best special service.
Could you give me some advice so that we can do better
2）方式二
Dear sir,
Did you receive our quotation on Apr 12th?and no reply from you.i was waiting until all the
colleagues left the office. May be you are very busy.
So pls can you take some time to give me a reply?and kindly give me some advice on XX(products)
Look forward vour reply
Thanks and regards
簽名
4、迴應買家砍價
1） 方式一
Dear X,
Thank vou for vour interests in my item.
I am sorry but we can’t offer vou that low price you asked for.
We feel that the price listed is reasonable and has been carefully calculated and leaves me limited
profit already.
However, we’d like to offer you some discounts on bulk purchases.
If your order is more than X pieces, we will give you a discount of xx% off.
Please let me know for any further questions. Thanks.
Sincerely, (name)
2）方式二
Dear X,
Sorry for my late reply,i discuss with our boss for a long time, but regarding the price,it is near
our bottom line,you know the market is changing everyday,and it is hard to cut more on cost as we
need the products with best quality.
But we treasure our first cooperation,so we allow you a 2%discount,this is the best i can do for you.
I hope that if you have the will to cooperate, pls don’t just focus on the price,the most import~.
quality,i think.
If you any comments ,pls let me know.
Thanks and regards
Angela
5、提醒賣家儘快付款
1）方式一
Dear X,
We appreciated your purchase from us.
However, we noticed you that h**en’t made the payment yet.
This is a friendly reminder to you to complete the payment transaction as soon as possible. Instant
payments are very important; the earlier you pay, the sooner you will get the item.
If you have any problems making the payment, or if you don’t want to go through with the order,
please let us know. We can help you to resolve the payment problems or cancel the order.
Thanks again!
Looking forward to hearing from you soon.
Best Regards, (Your name)
2）方式二
Dear X,
We appreciate your order from us. You have chosen one of the bestselling products in our store. It’s
very popular for its good quality and competitive price. Right now, we only have X lots of the X
colors left. We would like to inform you that this product has a high risk of selling out soon.
We noticed that you hadn’t finished the payment process for the order. We’d like to offer you a 10%
discount on your order, if you purchase now, to ensure that the product doesn’t sell out. We will
ship your order within 24 hours once your payment is confirmed. If you need any help or have any
questions, please let us know.
Best Regards, (your name)
PS: We are one of the biggest suppliers on Alibaba.com. With more than 3 years’ experience in world
trade,we are able to provide the best prices, the highest quality and the superior service. We
inspect our products before shipping them out and provide a 1 year warranty for all products. We
promise to give you a full refund if the products are not as described.
If you have any questions, please contact us; we are happy to help you.
6.已發貨並告知買家
Dear X,
Thank you for shopping with us.
We have shipped out your order (order ID: xxx) on Feb. 10th by EMS. The tracking number is xxx. It
will take 5-10 workdays to reach your destination, but please check the tracking information for
updated information. Thank you for your patience!
If you have any further questions, please feel free to contact me.
Best Regards, (Your name)
7.針對名片交換環節常用的話述：
1.Thank you for contacting,I will send you wholesale price list and pictures later soon, may I how
many years have you been doing XX business?
May I have your phone and email?
Best wishes
